We, at Sex Toy City, respect your privacy. All payments, whether by c/c or direct credit are secure. 100% Discreet shipping and billing. Information received is strictly private. Products sent, plain packaged, no sender info.

Shipping costs $6.50 any where in New Zealand.

IF you have an inquiry, please feel free to contact us and we shall endeavour to answer as soon as possible. All orders will be despatched within 48 hours. Sorry we do not ship internationally.

Returned product(s) must be in the original packaging and in saleable condition.

Due to the nature of the items, we reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return.

We do not accept returns of: any product(s) returned more than 7 days after delivery.

Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for nonqualifying items and cannot return the items to you.

To return a product:

1. Send an e-mail to us at sales@sextoycity.co.nz. Our customer service center is open from 7am to 8pm, 7 days a week.

2. We will notify you via e-mail of your refund once we've received and processed the returned product(s). You can expect a refund within 7 business days of our receiving your return.

3. If your return is due to our error, we will add your return shipping costs to your refund. If your return is due to your own error, we'll refund you the costs of the product(s) only.